Terms of service

Public demo

The public demo uses fictional information and is provided for evaluation only. It cannot create a family account, send messages, connect Google Calendar, take payments, invite another person, or create an official record.

Do not enter real child names, active case details, court information, or sensitive family narratives in the demo Coach. Automated suggestions are optional writing assistance and are not legal, clinical, or professional advice.

The service

Mellow Family provides a communication and record-keeping platform for co-parents. Messages sent through the platform are permanent and append-only. A family-space member with individual export access may include them in a generated record. By using the service you acknowledge and intend that your messages become part of a shared, permanent record.

Your account

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must be at least 18 years old.

Acceptable use

The platform may not be used to harass, threaten, or abuse any person; to violate a court order; or to upload unlawful content. We may suspend accounts that violate these rules, subject to the record-retention terms below.

Permanence of the record

You cannot edit or delete sent messages through the service. Closing an individual account does not automatically remove messages from the shared record available to the co-parent. Complete family-space deletion is currently blocked pending an approved retention and deletion process consistent with the privacy policy and applicable law.

Subscriptions

Power Tools costs $10 per month per individual user. Each co-parent keeps separate credentials, billing, and export access. A subscription renews monthly through Stripe and can be cancelled by that user from the billing portal; paid access continues through the end of the paid period. Cancellation does not delete shared records, but new paid-only actions are disabled for that user after paid access ends.

MellowPay records

MellowPay separates parent-entered support obligations from extra-expense requests. Court orders and applicable law control; MellowPay records activity and does not adjudicate what is owed. Every in-app support balance must be read as: App Ledger ≠ FSR Official Balance.

The current release records payments made outside MellowPay through methods such as FSR, a bank, check, cash, Zelle, Venmo, PayPal, or USDC. Mellow Family does not currently hold, route, or transfer those funds and does not charge the proposed 1% processed-payment fee. A recorded payment is a user statement, not independent proof that funds settled.

No legal advice

Mellow Family is not a law firm. Nothing in the service — including Mellow Coach suggestions and export formatting — is legal advice, and no attorney-client relationship is created. Consult a licensed attorney for advice about your situation.

Beta program and founding offer

A beta application does not guarantee selection unless you complete the optional founding offer. Beta testing may include unfinished features and requires test-safe feedback; never place child names, case details, court information, or sensitive family narratives in the application form.

The optional beta offer is a one-time $20 payment, not a recurring subscription. It guarantees an invitation for the applicant and grants that applicant's individual user account Power Tools for 12 calendar months beginning at activation. A co-parent makes a separate plan choice. The beta payment is excluded from referral commissions.

The beta purchase is refundable until its promotional benefit is activated. After activation, refunds follow the terms published at activation and applicable law. Nothing limits a non-waivable consumer right.

Disclaimers and liability

The service is provided "as is." We do not guarantee any particular legal outcome, including the admissibility of any record. To the fullest extent permitted by law, our aggregate liability is limited to the amounts you paid us in the twelve months preceding the claim.

Contact

Questions about these terms: legal@mellow.family.