Terms of service

The service

Mellow Family provides tools for co-parent communication, scheduling, support and expense record keeping, and exports. Messages sent through the platform are permanent and append-only. A family-space member with individual export access may include them in a generated record. By using the service you acknowledge and intend that your messages become part of a shared, permanent record.

Optional SMS participation

The limited SMS pilot has separate participation terms at mellow.family/sms. An external recipient does not need a Mellow account or subscription. Consent is optional and is not a condition of purchase. Text START to enable the carrier channel, then JOIN with the phone-bound invitation code to consent to the private conversation. Reply STOP to stop or HELP for support. Message frequency varies; message and data rates may apply.

Unlike shared in-app messages, the SMS conversation is private to the subscribing parent, who can export and share its records. The recipient's opt-out does not delete retained records. START or UNSTOP does not restore Mellow conversation consent after opt-out; a new invitation code is required. Carrier confirmations are separate operational messages. Sending remains restricted until carrier registration and pilot testing are complete.

Your account

Each person must use their own account, provide accurate information, and keep their credentials secure. You are responsible for activity under your account. You must be at least 18 years old.

Acceptable use

The platform may not be used to harass, threaten, or abuse any person; to violate a court order; or to upload unlawful content. We may suspend accounts that violate these rules, subject to the record-retention terms below.

Permanence of the record

You cannot edit or delete sent messages through the service. Closing an individual account does not automatically remove messages from the shared record available to the co-parent. Complete family-space deletion is currently blocked pending an approved retention and deletion process consistent with the privacy policy and applicable law.

Subscriptions

Mellow Family offers a 30-day trial without a payment card. After the trial, a subscription costs $60 billed annually ($5 per month equivalent) or $7 billed monthly, in USD per parent. Payment begins only when you explicitly subscribe; subscribing ends any remaining trial and starts your paid period immediately. Each parent keeps separate credentials, billing, and export access. Subscriptions renew at the selected interval until cancelled through billing settings. Access continues through the paid period after cancellation. Without an active trial, promotion or paid period, accounts become read-only: existing records and completed downloads remain available, while new records, AI requests and new exports require a subscription. Existing Free accounts receive a fresh 30-day transition after acknowledging notice.

MellowPay records

MellowPay separates parent-entered support obligations from extra-expense requests. Court orders and applicable law control; MellowPay records activity and does not adjudicate what is owed. Every in-app support balance must be read as: App Ledger ≠ FSR Official Balance.

MellowPay records payments made outside the service through methods such as FSR, a bank, check, cash, Zelle, Venmo, PayPal, or USDC. Mellow Family does not currently hold, route, or transfer those funds and does not charge a fee to record an outside payment. A recorded payment is a user statement, not independent proof that funds settled.

AI assistance and record verification

Mellow Coach and receipt scanning provide automated assistance. Review suggestions and extracted details before using them. They can contain errors and are not legal, clinical, or professional advice.

An export fingerprint identifies a selected snapshot. A successfully verified independent timestamp provides evidence that the fingerprint existed by the stated time. Verification does not establish that a user statement is true, prove a person's identity, or guarantee authenticity, admissibility, or any legal outcome. A failed or unavailable timestamp check is not reported as verified.

No legal advice

Mellow Family is not a law firm. Nothing in the service — including Mellow Coach suggestions and export formatting — is legal advice, and no attorney-client relationship is created. Consult a licensed attorney for advice about your situation.

Beta program and founding offer

The August 2026 beta and its founding offer are closed to new applications and purchases. The following terms continue to apply to purchases already made; closing the offer does not revoke an existing benefit.

The previous beta offer was a one-time $20 payment, not a recurring subscription. A qualifying purchase grants the applicant an invitation and Power Tools for 12 calendar months beginning at activation. A co-parent makes a separate plan choice. The beta payment is excluded from referral commissions.

The beta purchase is refundable until its promotional benefit is activated. After activation, refunds follow the terms published at activation and applicable law. Nothing limits a non-waivable consumer right.

Disclaimers and liability

The service is provided "as is." We do not guarantee any particular legal outcome, including the admissibility of any record. To the fullest extent permitted by law, our aggregate liability is limited to the amounts you paid us in the twelve months preceding the claim.

Contact

Questions about these terms: legal@mellow.family.